These Terms and Conditions (“Terms”) apply to purchases made through hovmixy.com.

hovmixy.com is operated by Xi’an Juyou Hongfei Technology Co., Ltd.

By submitting an order through our website, you acknowledge that you have read and understood these Terms and agree that your purchase is subject to these Terms and any other applicable policies available on hovmixy.com.

Scope of These Terms

These Terms apply to purchases of products offered through hovmixy.com.

Additional policies may also apply to your purchase, including our Shipping Policy, Return & Refund Policy, Payment & Security Policy, Privacy Policy, and applicable Product Support & Care information.

Where applicable, these policies should be read together with these Terms. If a provision conflicts with a mandatory requirement of applicable law, the relevant legal requirement will take precedence.

Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, colors, finishes, functionality, pricing, images, and availability as accurately as possible.

HOVMIXY offers thoughtfully selected home cleaning essentials organized around three distinctive collections: LUMINOUS, NATURA, and STONE. Each collection reflects a different design perspective while maintaining our focus on practical functionality and considered aesthetics for modern living spaces.

Actual product appearance may vary slightly due to screen or display settings, photography and lighting conditions, manufacturing tolerances, material or finish variations, product batch differences, and packaging or design updates.

Products featuring different materials, finishes, textures, colors, or decorative details may have minor variations in appearance. Such variations are normal characteristics of manufacturing and materials and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund, subject to applicable law.

Product Requirements and Usage Information

Certain HOVMIXY products may include or require compatible components, attachments, handles, replaceable parts, or other accessories specified on the relevant product page.

Customers are responsible for reviewing product information, specifications, dimensions, materials, care requirements, and intended use before purchasing or using a product.

Product design, components, functions, and included accessories may vary between different models or versions.

Unless expressly stated otherwise, HOVMIXY does not guarantee compatibility with third-party replacement parts, attachments, accessories, or other components that have not been identified as compatible with the relevant product.

Please follow the product-specific instructions and recommendations provided with your purchase. If you have questions about suitability, compatibility, or proper use, please contact our customer support team before using the product.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

HOVMIXY reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving payment authorization failure, suspected fraud, unauthorized payment activity, inventory limitations, incorrect pricing or product information, shipping restrictions, duplicate or unusual orders, abuse of promotional offers, legal or regulatory restrictions, or other circumstances preventing reasonable fulfillment.

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider and applicable law.

We will make reasonable efforts to communicate with customers when an order requires clarification, additional verification, or cancellation.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at service@hovmixy.com.

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered processing, picking or packing, fulfillment, shipping preparation, or dispatch.

If an order has already shipped, our Return & Refund Policy may apply.

All order changes and cancellation requests remain subject to the circumstances of the order and any applicable statutory consumer rights.

Prices

Product prices displayed on hovmixy.com are processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on the product, specifications, available variations, promotional eligibility, destination, applicable taxes, and shipping charges.

The final amount payable will be displayed during checkout before you complete your purchase.

HOVMIXY may update product prices for future purchases at any time. A price change will not, by itself, alter the price of an already accepted order unless otherwise permitted by applicable law or agreed with the customer.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order and provide an appropriate refund.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including customs duties, import taxes, brokerage fees, clearance charges, and local government or carrier fees.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

Customers are responsible for reviewing the applicable order total and any relevant delivery or import information before completing their purchase.

Payment

Available payment methods are displayed during checkout and may vary depending on customer location, device type, order value, and available payment services.

By submitting payment information, you confirm that you are authorized to use the selected payment method, that the information provided is accurate and complete, and that you authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

If a payment cannot be authorized, your order may not be completed. HOVMIXY may request reasonable additional verification or take other appropriate measures where necessary to protect customers and maintain transaction security.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

HOVMIXY may occasionally provide promotional benefits, including promotional pricing, discount codes, product bundles, limited-time offers, free or reduced shipping promotions, and other special offers.

Promotional offers may include additional conditions such as start and end dates, minimum purchase requirements, product exclusions, geographic restrictions, quantity limitations, customer eligibility requirements, and usage restrictions.

Unless otherwise stated in the applicable offer, promotional benefits cannot be combined with other offers, and discounts generally cannot be applied retroactively to completed orders.

HOVMIXY reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

The terms presented with a specific promotion will govern that offer. Please review the relevant conditions before completing your purchase.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside HOVMIXY's reasonable control, including carrier operations, customs processing, weather conditions, transportation disruptions, public holidays, remote delivery locations, and local delivery conditions.

Customers are responsible for providing complete and accurate shipping information during checkout.

We take reasonable measures to package products appropriately for transportation. Customers should inspect their orders promptly after delivery and contact us if an item arrives damaged, defective, incorrect, or incomplete.

For additional information about shipping arrangements, delivery delays, tracking, and damaged shipments, please review our Shipping Policy.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact HOVMIXY before returning a product so that our customer support team can review your request and provide the applicable instructions.

Return eligibility, return shipping costs, refund methods, and any applicable deductions will be determined according to our published policies and applicable law.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your HOVMIXY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving product structures, handles, attachments, detachable components, materials, surface finishes, functional parts, or other components included with your order.

We may request your order number, clear photographs of the product, photographs of the original packaging, a photograph of the shipping label, or a short video demonstrating the issue where applicable.

Please retain the product and original packaging until our customer support team has reviewed your request and provided further instructions.

Depending on the circumstances, our applicable policies, and relevant consumer protection laws, available solutions may include a replacement, refund, repair where appropriate, or another suitable resolution.

Product Use and Care

HOVMIXY products should be used only for their intended purpose and in accordance with the applicable product instructions, technical specifications, safety information, care recommendations, and product-specific guidance.

Customers are responsible for reviewing the instructions supplied with their products and following the recommended methods of use, cleaning, maintenance, and storage.

Home Cleaning Products

Use products only for their intended cleaning or household application. Before use, review any relevant instructions concerning suitable surfaces, materials, cleaning methods, attachments, and operating conditions.

Handle products and detachable components carefully. Avoid excessive force, impacts, or other actions that could damage product structures, surfaces, handles, or functional parts.

Where appropriate, clean products after use, remove residual dirt or moisture, and allow them to dry before storage.

Do not use cleaning products or methods that may damage the item or are inconsistent with its stated care instructions.

Product Care and Safety

Use only compatible accessories and replacement components where applicable. Do not modify product structures or functional components in ways that could affect safe or intended operation.

Keep products away from unsuitable environmental conditions, including excessive moisture, extreme temperatures, or harsh chemicals, where these conditions are inconsistent with the product's intended use.

Stop using a product if it appears damaged, unsafe, or unsuitable for continued use.

Improper use, assembly, cleaning, or maintenance may affect warranty eligibility where the resulting damage is excluded under our applicable policies and permitted by law.

Indoor and Outdoor Use

The intended environment may vary depending on the individual product.

Unless a product page specifically states otherwise, customers should use HOVMIXY products according to the applications and environmental conditions described for that item.

Products should be protected from unnecessary exposure to rain, excessive moisture, extreme temperatures, prolonged direct sunlight, or harsh chemicals where these conditions are unsuitable for the product.

Any claim regarding waterproofing, water resistance, outdoor suitability, or other specialized performance applies only where specifically stated for the individual product.

Please review the relevant product page and care instructions before using a product in an environment that may affect its condition or performance.

Product Dimensions and Material Variations

Measurements and specifications displayed on hovmixy.com are provided as product references.

Minor variations may occur due to manufacturing processes, measurement methods, material characteristics, product batch differences, or design updates.

Products may also have slight differences in color tone, finish, surface texture, or decorative details due to material properties, manufacturing processes, and display conditions.

These minor differences do not necessarily indicate a product defect. If you believe a variation materially affects the product's functionality, quality, or conformity with its description, please contact our customer support team.

Product Support and Warranty

Certain HOVMIXY products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or in the applicable Product Support & Care information.

Warranty coverage is separate from statutory consumer rights and is subject to the applicable warranty terms.

Nothing in these warranty provisions limits rights that cannot legally be excluded under applicable consumer protection laws.

For assistance with a potential product defect or warranty claim, please contact service@hovmixy.com and include your order number, product name, and a description of the issue.

Personal Use

Products offered through hovmixy.com are intended primarily for lawful personal, household, or gift use unless otherwise agreed by HOVMIXY in writing.

Unauthorized commercial resale may be restricted where reasonably necessary and permitted by applicable law.

Customers are responsible for ensuring that their purchases and use of our products comply with applicable laws and regulations.

Prohibited Activity

You may not use hovmixy.com or its purchasing systems for fraudulent transactions, unauthorized payment activity, abuse of discounts or promotions, manipulation of checkout systems, misuse of return or refund procedures, unauthorized resale where restricted, interference with website security, or other unlawful or deceptive activities.

You must not attempt to interfere with the normal operation of our website, compromise its security, or misuse its features in a manner that could harm other customers or our business operations.

HOVMIXY may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Such measures may include additional verification, order restrictions, cancellation, or other appropriate actions, subject to applicable law.

Intellectual Property

Unless otherwise stated, website content, including HOVMIXY branding, logos, product descriptions, images, graphics, videos, website layouts, design elements, and original written content, is owned by, licensed to, or used with authorization by HOVMIXY, Xi’an Juyou Hongfei Technology Co., Ltd., or the applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

The HOVMIXY name and the LUMINOUS, NATURA, and STONE collection names are used to identify our brand and collections. Nothing in these Terms grants permission to use our branding or other protected materials without appropriate authorization.

Third-Party Services

HOVMIXY may use third-party service providers to support e-commerce infrastructure, payment processing, order fulfillment, shipping and logistics, customer support, analytics, advertising services, fraud prevention, and website security.

Third-party services may operate under their own terms, conditions, and privacy policies.

HOVMIXY is not responsible for independent third-party services that we do not control, subject to any responsibilities that cannot legally be excluded.

Customers are encouraged to review the relevant terms and privacy policies of third-party services when using those services.

Electronic Communications

By placing an order or contacting us electronically, you agree that HOVMIXY may communicate with you electronically where appropriate and permitted by applicable law.

Communications may include order confirmations, payment notifications, shipping updates, tracking information, customer support responses, return or refund communications, and security notices.

These communications may be sent to the email address provided during checkout or through other appropriate electronic channels associated with your order.

Transactional communications relating to an existing purchase are separate from promotional marketing communications, which are subject to applicable consent requirements and available opt-out options.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our Services, you acknowledge that personal information may be processed as described in that policy, subject to applicable legal requirements and your privacy rights.

For further information about personal information, cookies, advertising technologies, and available privacy choices, please review our Privacy Policy or contact our customer support team.

Disclaimer

To the fullest extent permitted by applicable law, hovmixy.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur due to display settings, materials, manufacturing processes, or other factors described in these Terms.

We make reasonable efforts to maintain accurate product information and reliable website functionality. However, we cannot guarantee that all website content will always be free from errors or that access to the website will remain uninterrupted.

Nothing in this section excludes any warranty, obligation, or consumer protection right that cannot legally be excluded under applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, HOVMIXY and Xi’an Juyou Hongfei Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, mandatory consumer rights, or remedies available under applicable consumer protection laws.

Any limitation of liability under these Terms applies only to the extent permitted by the laws applicable to the relevant transaction.

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to product conformity, defective products, repairs, replacements, returns, refunds, and cancellations.

These rights may apply independently of our published policies or any additional product warranty.

Nothing in these Terms is intended to waive, exclude, or restrict rights or remedies that cannot legally be excluded, waived, or restricted.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Changes to These Terms

HOVMIXY may update these Terms periodically to reflect changes in business operations, products or collections, website functionality, store policies, or legal requirements.

Updated versions will be posted on this page.

Changes will take effect as stated in the updated Terms or as otherwise required by applicable law. Any changes affecting an existing order will be handled in accordance with applicable legal requirements.

We encourage customers to review this page periodically to remain informed about the terms governing purchases through our website.

Contact Us

If you have questions regarding these Terms, an order, a HOVMIXY product, or our store policies, please contact us through our official customer support channel.

Brand: HOVMIXY

Website: hovmixy.com

Legal Entity: Xi’an Juyou Hongfei Technology Co., Ltd.

Registered Address: Room Z122, 12806, Building 2, Tower E, Wangzuo Modern City, No. 35 Tangyan Road, High-Tech Zone, Xi’an, Shaanxi Province, China.

Unified Social Credit Code: 91610131MAEDWA92XD

Customer Support Email: service@hovmixy.com

hovmixy.com is operated by Xi’an Juyou Hongfei Technology Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

For order-related inquiries, please include your order number and the email address used during checkout. For product-related questions, please provide the product name and a brief description of your inquiry so that our team can assist you more efficiently.

Thank you for choosing HOVMIXY. We are committed to providing clear product information, dependable customer support, and a considered shopping experience across our LUMINOUS, NATURA, and STONE collections.

HOVMIXY — Thoughtfully Designed Essentials for a More Considered Home.