At HOVMIXY, we are committed to offering thoughtfully designed home cleaning essentials that combine practical functionality, considered materials, and dependable everyday performance.

We carefully select our products with attention to their intended use, construction, and design. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to determine an appropriate solution.

90-Day Limited Warranty

Most HOVMIXY products purchased through hovmixy.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This warranty applies to eligible manufacturing defects or functional issues that occur during normal, intended use and within the applicable warranty period.

Depending on the circumstances, product availability, and the nature of the issue, we may provide a replacement product, a replacement component or accessory where available, store credit, or a refund where appropriate.

The specific resolution will be determined after reviewing the warranty claim and will be subject to this policy and applicable consumer protection laws.

What Is Covered

Our limited warranty may cover qualifying issues in the following areas.

Manufacturing Defects

Defects in materials or workmanship that affect the product's intended function, structural integrity, or normal usability under ordinary conditions of use.

Functional Issues

Eligible functional problems involving product mechanisms, handles, attachments, connectors, movable components, or other functional features, where applicable to the specific product.

Such issues must arise during normal, intended use and must not result from misuse, accidental damage, or improper handling.

Structural Defects

Qualifying problems with product construction, assembly, or components that are attributable to manufacturing defects rather than accidental damage, unauthorized modification, improper maintenance, or misuse.

Products Damaged on Arrival

Products that arrive broken, damaged, defective, incomplete, or unusable due to shipping or handling may be eligible for warranty assistance or another appropriate remedy under our applicable policies and consumer protection laws.

What Is Not Covered

The limited warranty generally does not cover damage or issues caused by accidental drops, impacts, cracks, or breakage; improper assembly or installation; misuse or use outside the product's intended purpose; or use in unsuitable environments.

It also generally excludes damage resulting from exposure to excessive moisture, unsuitable temperatures, harsh chemicals, or abrasive cleaning methods where these conditions are inconsistent with the product's care instructions.

Normal wear and tear, cosmetic changes resulting from regular use, unauthorized repairs or modifications, damage caused by improper cleaning or maintenance, loss or theft, and damage occurring after the applicable warranty period are also generally excluded.

Minor variations in color, finish, texture, surface appearance, material characteristics, or decorative details are not generally considered defects when they do not affect normal product functionality or represent a qualifying manufacturing issue.

These exclusions apply only to the extent permitted by applicable law and do not limit any statutory consumer rights that cannot legally be excluded.

Damaged or Defective Products

If your HOVMIXY product arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide your order number, the product name, a brief description of the issue, and clear photographs showing the affected areas. A short video demonstrating the issue may also be helpful where appropriate. If the product was damaged during shipping, please include photographs of the original packaging and shipping box.

Please retain the product and its original packaging until our customer support team has reviewed your request and advised you on the next steps.

Our team will assess the information provided and determine the appropriate resolution based on the circumstances, the applicable policies, and relevant consumer protection requirements.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team at service@hovmixy.com.

Please include your order number, product name, a clear description of the issue, and supporting photographs or videos where relevant.

Our team aims to review your request and respond within 24–48 business hours (1–2 business days).

Additional information may be requested when necessary to confirm the nature of the issue, assess warranty eligibility, and determine an appropriate solution.

Please do not send products to our registered corporate address unless our customer support team has specifically instructed you to do so.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer a comparable replacement product, a replacement component where available, store credit, or another appropriate solution, depending on the circumstances and applicable requirements.

Replacement availability may vary according to current inventory, product variations, and fulfillment arrangements.

Our customer support team will explain the available options before proceeding with an approved resolution.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility will be determined according to the nature of the issue, the applicable warranty conditions, our Return & Refund Policy, and any mandatory consumer protection requirements.

When a refund is approved, it will generally be issued to the original payment method unless another method is permitted or required.

Processing times may vary depending on your bank, card issuer, or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies to eligible purchase returns, including qualifying preference-based returns within the applicable return period.

Our Limited Warranty Policy applies to qualifying manufacturing defects and product-related functional issues that arise during the applicable warranty period.

The two policies serve different purposes and may have different eligibility requirements, procedures, and available remedies.

Please review our Return & Refund Policy for complete information about return eligibility, return shipping, refunds, and the applicable procedures.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photographs of the package before opening it, where practical.

If the product inside is damaged, please contact our customer support team and provide photographs of the outer packaging, shipping label, affected product, and any damaged internal packaging.

Please also include your order number and a brief description of the damage.

This information helps us understand the circumstances and review your request more efficiently.

Please retain the product and packaging until our team has provided further instructions.

Product Care

Proper use and maintenance can help preserve the appearance, functionality, and intended performance of your HOVMIXY products.

We recommend following all product-specific instructions and using each item only for its intended purpose.

Handle products, handles, attachments, detachable components, and textured surfaces carefully. Avoid excessive force, pulling, bending, twisting, or impact that could damage the product.

Use appropriate cleaning methods and materials for the specific product, and avoid harsh chemicals, abrasive treatments, or unsuitable environmental conditions.

Where applicable, remove residual dirt or moisture after use and allow products to dry thoroughly before storage. Store items and accessories appropriately when they are not in use.

Improper use, assembly, cleaning, storage, or maintenance may affect warranty eligibility where the resulting damage is excluded under this policy and applicable law.

For product-specific guidance, please refer to the instructions and care recommendations provided on the relevant product page or with your purchase.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude, waive, or restrict any rights or remedies that cannot legally be excluded, waived, or restricted.

Depending on your country, state, province, or region, you may have additional statutory rights concerning defective products, product conformity, repairs, replacements, refunds, and other consumer remedies.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer support team through the official channel below.

Brand: HOVMIXY

Website: hovmixy.com

Legal Entity: Xi’an Juyou Hongfei Technology Co., Ltd.

Registered Address: Room Z122, 12806, Building 2, Tower E, Wangzuo Modern City, No. 35 Tangyan Road, High-Tech Zone, Xi’an, Shaanxi Province, China.

Unified Social Credit Code: 91610131MAEDWA92XD

Customer Support Email: service@hovmixy.com

HOVMIXY is owned and operated by Xi’an Juyou Hongfei Technology Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We aim to respond to customer inquiries within 24–48 business hours (1–2 business days).

Thank you for choosing HOVMIXY. We remain committed to providing clear support and thoughtfully designed home cleaning essentials that bring practical value and a considered aesthetic to everyday living.

HOVMIXY — Thoughtfully Designed Essentials for a More Considered Home.