At HOVMIXY, we are committed to providing a secure, reliable, and convenient checkout experience for every customer. We believe that purchasing thoughtfully designed home cleaning essentials should be straightforward, transparent, and dependable from checkout to delivery.

This Payment & Security Policy explains the available payment methods, payment authorization procedures, checkout security practices, refunds, payment verification, and related payment processes for purchases made through hovmixy.com.

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on your location, selected currency, device type, order value, and the payment service providers available at the time of purchase.

Only payment methods shown as available during checkout can be used to complete your order. Please review the available options and select your preferred method before submitting payment.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention review.

Your payment provider, issuing bank, card network, or other financial institution may approve or decline a transaction, request additional verification, place a temporary authorization hold, apply transaction limits, or require additional security checks.

HOVMIXY does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers or financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another available payment method during checkout.

Checkout Security

HOVMIXY uses Shopify as its e-commerce platform, together with participating third-party payment providers, to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks and financial institutions, and other authorized payment service providers.

We take reasonable steps to maintain a secure online shopping environment. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, we recommend using trusted devices and secure networks when making purchases, keeping your account credentials confidential, verifying that you are visiting hovmixy.com before entering payment information, and avoiding the transmission of sensitive payment details through email or customer support messages.

HOVMIXY will never ask you to provide your complete credit card number, CVV or security code, online banking password, or other sensitive financial credentials by email.

Pricing and Order Total

Before completing your purchase, checkout will display the applicable product prices, quantities, discounts or promotional adjustments, shipping charges, taxes where applicable, and final order total.

Please review your order details carefully before submitting payment.

The amount displayed during checkout before your order is completed will generally be the amount authorized for the transaction, subject to any separate fees imposed by your bank or payment provider.

If you have questions about the total charged for your order, please contact our customer support team with your order number and the email address used during checkout.

Currency and Foreign Exchange

Prices on hovmixy.com are displayed and processed in U.S. dollars (USD) unless otherwise stated during checkout.

If your payment method uses a currency other than U.S. dollars, your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, exchange-rate adjustments, or other financial institution charges.

These rates and charges are determined independently by your payment provider and are not controlled by HOVMIXY.

Please contact your bank or payment provider if you need further information about applicable conversion rates or transaction fees.

Temporary Authorization Holds

In some cases, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final charge has been completed.

If a payment attempt is unsuccessful or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

HOVMIXY does not control the release timing of these authorization holds. If a pending authorization remains on your account longer than expected, please contact your financial institution for clarification.

Failed or Declined Payments

Payments may be declined for several reasons, including incorrect payment information, insufficient funds, bank or card restrictions, billing information mismatches, security verification requirements, fraud-prevention screening, payment-provider limitations, or technical and network issues.

If payment cannot be successfully authorized, your order may not be completed.

Please review your payment details and try another available payment method if appropriate. For additional information regarding a declined transaction, contact your bank or payment provider directly.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one of the transactions appears as a pending or temporary authorization.

If you still believe an incorrect or duplicate charge has occurred, please contact us at service@hovmixy.com.

To help us review the transaction, please provide your order number, the email address used during checkout, the transaction date, and the amount charged.

For your security, please do not send your complete payment card number, CVV or security code, online banking password, or other sensitive financial credentials by email.

Our customer support team will review the information available to us and advise you on the appropriate next steps.

Discount Codes and Promotions

Discount codes, promotional codes, and special offers must generally be entered before checkout is completed.

Promotional offers may be subject to eligibility requirements, expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, usage limits, or other promotion-specific conditions.

Unless expressly stated otherwise in the applicable offer, discount codes generally cannot be combined with other promotions, exchanged for cash, or applied retroactively to completed orders. Certain codes may also be limited to one use per customer or order.

The terms displayed with the applicable promotion will govern that offer.

Please review your order summary before completing payment to confirm that any eligible discount has been applied correctly.

Taxes and Other Charges

Applicable taxes and shipping charges will be displayed during checkout where required or supported.

International orders may also be subject to customs duties, import taxes, brokerage fees, clearance charges, or other local charges.

These charges depend on the destination country, local regulations, customs authorities, and applicable service providers.

Unless otherwise stated during checkout or required by applicable law, additional import-related charges are generally the responsibility of the recipient.

For further information about shipping arrangements, estimated delivery times, and delivery-related charges, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or applicable law.

Once a refund has been issued by HOVMIXY, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times are determined by the relevant financial institution and are outside HOVMIXY's control.

Refund eligibility, return requirements, and applicable procedures are governed by our Return & Refund Policy.

If an approved refund has not appeared in your account after the expected processing period, please contact your payment provider. You may also contact our customer support team if you need clarification regarding the status of your refund.

Payment Verification and Fraud Prevention

To help protect our customers and maintain the security of our online store, certain transactions may require additional review or verification.

HOVMIXY may delay fulfillment, request reasonable verification information, refuse an order, or cancel a transaction where reasonably necessary due to suspected fraud, unauthorized payment activity, failed payment verification, inconsistent transaction information, unusual order activity, or other reasonable security concerns.

If an order is canceled after payment has been successfully captured, an appropriate refund will be issued in accordance with our applicable policies and payment provider procedures.

Any verification information requested will be limited to what is reasonably necessary for the relevant review, subject to applicable law.

Payment Privacy

Information provided during checkout may be processed by HOVMIXY, Shopify, payment processors, banks and card issuers, fraud-prevention providers, shipping or fulfillment providers where necessary, and other service providers involved in completing your transaction.

For information about how HOVMIXY collects, uses, discloses, and protects personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies, security practices, and applicable terms.

We encourage customers to review the relevant policies of third-party payment providers when using their services.

Account and Payment Information Security

Customers are responsible for maintaining the security of their account information and taking appropriate precautions when accessing their accounts or completing purchases.

We recommend using strong and unique passwords, keeping login information confidential, avoiding sharing account access with unauthorized persons, using secure internet connections when making purchases, and reviewing order confirmations for accuracy.

If you believe your account or payment information has been used without authorization, please contact us as soon as possible at service@hovmixy.com.

For your protection, never send account passwords, complete payment card details, CVV or security codes, or online banking credentials through email or customer support messages.

Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, or a transaction associated with your order, please contact our customer support team through the official channel below.

Brand: HOVMIXY

Website: hovmixy.com

Legal Entity: Xi’an Juyou Hongfei Technology Co., Ltd.

Registered Address: Room Z122, 12806, Building 2, Tower E, Wangzuo Modern City, No. 35 Tangyan Road, High-Tech Zone, Xi’an, Shaanxi Province, China.

Unified Social Credit Code: 91610131MAEDWA92XD

Customer Support Email: service@hovmixy.com

For order-related inquiries, please include your order number and the email address used during checkout so our team can assist you more efficiently.

Please do not send complete credit card numbers, CVV or security codes, account passwords, or online banking credentials by email.

hovmixy.com is owned and operated by Xi’an Juyou Hongfei Technology Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

At HOVMIXY, we aim to make every stage of your shopping experience clear and dependable, from selecting practical home cleaning essentials to completing your purchase with confidence.

HOVMIXY — Thoughtfully Designed Essentials for a More Considered Home.