At HOVMIXY, we aim to provide a clear, reliable, and considered shipping experience from the moment your order is placed until it arrives at your door.

Our collection brings together thoughtfully selected home cleaning essentials across three distinctive series: LUMINOUS, NATURA, and STONE. Each series reflects our approach to practical functionality and considered design for modern living spaces. Where appropriate, products are carefully packaged with protective materials to help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain products with delicate finishes, distinctive shapes, multiple components, or special packaging requirements may require additional preparation before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment

This estimated delivery period does not include the 1–3 business days required for order processing.

Delivery times may vary depending on the shipping destination, carrier availability, customs inspections or clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances outside our reasonable control.

These delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on destination, product type, package size, and the items included in your order.

Where promotional or free shipping options are available, eligibility will be clearly displayed before payment is completed.

Some larger products, items with delicate finishes, or products requiring specialized packaging may require different shipping arrangements depending on the destination and transportation requirements.

Product Packaging and Protection

HOVMIXY products are selected with an emphasis on practical function and thoughtful design. Depending on the individual item, a product may feature distinctive shapes, textured surfaces, decorative finishes, handles, detachable components, or other details that require appropriate packaging.

Where necessary, protective packaging materials are used to help reduce movement, friction, and impact during transportation.

Please handle your package carefully upon delivery and inspect your order as soon as reasonably possible after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking information may update only when the package reaches specific transit or delivery checkpoints.

Delivery Delays

Although we work with logistics providers to deliver orders as efficiently as possible, occasional delays may occur due to circumstances outside our reasonable control. These may include carrier disruptions, customs inspections or clearance procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, or unexpected logistics delays.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and assist you with the next appropriate steps.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review the recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and other required delivery information before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the information before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered processing or has already shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

HOVMIXY ships to selected international destinations where delivery services are available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, clearance charges, or other fees imposed by local authorities or carriers.

Unless otherwise stated during checkout or required by applicable law, such charges are generally the responsibility of the recipient.

HOVMIXY does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers.

Products Damaged During Shipping

We recommend inspecting your HOVMIXY order promptly after delivery to ensure that the products and any included components have arrived in satisfactory condition.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the affected product, photographs of the inner packaging and outer shipping box, and a photograph of the shipping label where available. A short video may also be helpful if it demonstrates the damage or the condition of a particular component.

Please do not discard the damaged product or its packaging until our customer support team has reviewed the issue and advised you on the next steps.

Depending on the circumstances, applicable policies, and relevant consumer protection requirements, we may provide an appropriate resolution, such as a replacement, refund, or another available remedy.

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or available resolution procedures.

Investigations and resolutions may depend on the individual carrier's policies, the shipment details, and the specific circumstances involved.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking your mailbox or usual delivery area, front or rear entrances, building reception or mailroom, and other designated delivery locations.

You may also wish to check with household members or neighbors and contact the local delivery carrier for additional information.

If you are still unable to locate the package, please contact us. We will review the available delivery information with you and advise you on the appropriate next steps.

Split Shipments

In some cases, products from the same order may be shipped separately due to inventory location, product size, packaging requirements, warehouse availability, or fulfillment arrangements.

For example, multiple home cleaning products in one order may be dispatched in separate packages depending on inventory availability or the packaging requirements of individual items.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because HOVMIXY chooses to split an order into multiple shipments.

Receiving Your Order

When receiving HOVMIXY products, we recommend opening the package carefully and avoiding sharp tools near the contents.

Remove protective packaging gradually and handle products, handles, attachments, textured surfaces, and decorative components with care. Inspect the items before disposing of their packaging and place products on a suitable, stable surface before use.

If your product includes assembly steps, detachable components, or specific cleaning and maintenance requirements, please review the applicable product instructions before use.

Following the recommended care instructions can help preserve the appearance and usability of your products and support their intended everyday function.

Contact Us

If you have questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team through the official channel below.

Brand: HOVMIXY

Official Website: hovmixy.com

Legal Entity: Xi’an Juyou Hongfei Technology Co., Ltd.

Registered Address: Room Z122, 12806, Building 2, Tower E, Wangzuo Modern City, No. 35 Tangyan Road, High-Tech Zone, Xi’an, Shaanxi Province, China.

Unified Social Credit Code: 91610131MAEDWA92XD

Customer Support Email: service@hovmixy.com

HOVMIXY is owned and operated by Xi’an Juyou Hongfei Technology Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged products or other product-related inquiries, including clear photographs of the product and packaging will help us review the situation more effectively.

Thank you for choosing HOVMIXY. We are committed to making your shopping experience straightforward and dependable, from placing your order to receiving products designed to complement your everyday home routines.

HOVMIXY — Thoughtfully Designed Essentials for a More Considered Home.