At HOVMIXY, we aim to provide customers with a clear, transparent, and reliable return experience. We want you to feel confident when choosing thoughtfully designed home cleaning essentials for your everyday living spaces.

This Return & Refund Policy applies to eligible purchases made through hovmixy.com.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at service@hovmixy.com.

Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address information.

Please do not send products back without contacting us first. Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be unused or in like-new condition, free from customer-caused damage, and unaltered.

Products should be returned with all original components, included accessories, detachable parts, product inserts, and instructions where applicable. Original protective packaging should also be included where reasonably possible.

Proof of purchase, such as an order number or order confirmation, may be required.

Because HOVMIXY products may feature distinctive shapes, textured surfaces, specialized materials, handles, attachments, or other functional and decorative details, returned items should be packaged carefully to help prevent damage during transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

Returned products should not show signs of excessive use, misuse, customer-caused scratches, cracks, breakage, or other damage. Products should not have been modified, subjected to unauthorized repairs, or damaged through improper cleaning, storage, handling, or use. All included accessories and components should be returned where applicable.

For home cleaning products, return eligibility may depend on whether the item has been used beyond what was reasonably necessary to inspect or evaluate it, subject to applicable law and product-specific return conditions.

Where a product has experienced a material loss in value due to customer handling beyond what was reasonably necessary for inspection, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns. These may include customized or personalized products, gift cards, products clearly marked as final sale, products damaged through misuse or improper handling, products modified or repaired without authorization, and products missing significant components because of customer handling.

Other products expressly identified as non-returnable before purchase may also be excluded from preference-based returns.

Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved.

Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your HOVMIXY order promptly after delivery.

This is particularly important for products that include multiple components, detachable parts, handles, attachments, specialized materials, textured surfaces, or other product features that may be affected during transportation.

If your order arrives broken, damaged, defective, incorrect, or incomplete, or if accessories or components are missing, please contact us as soon as reasonably possible.

To help us review the issue, please provide your order number, product name, clear photographs of the product, photographs of the inner protective packaging and outer shipping package, and a photograph of the shipping label where available. A short video demonstrating the issue may also be helpful where relevant.

After reviewing the information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.

6. Basic Product Checks Before Return

For certain product-related issues, our customer support team may first provide reasonable product checks or troubleshooting guidance.

Depending on the item, these checks may include confirming that the product has been assembled correctly, checking whether detachable components are securely fitted, reviewing the product instructions, or examining the recommended cleaning, storage, and maintenance procedures.

We may request photographs or additional information to help determine the nature of the issue.

You are not required to continue using any product that appears damaged, unsafe, or unsuitable for continued use.

7. Return Shipping Costs

For preference-based returns, including changes of mind, incorrect product selections by the customer, no longer wanting the product, products not matching personal preferences, or other reasons not caused by an error on our part, customers are generally responsible for return shipping costs where permitted by applicable law.

If HOVMIXY confirms that a product was damaged during delivery, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.

Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless otherwise expressly stated by HOVMIXY, the return results from an error on our part, the product was defective, damaged, or incorrectly supplied, or applicable law requires reimbursement.

Any refund of original shipping charges will be handled in accordance with the circumstances of the return and applicable legal requirements.

9. Return Address

Return addresses may vary depending on product type, fulfillment location, customer destination, warehouse location, logistics arrangements, and the nature of the return.

For this reason, please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address will be provided after your return request has been reviewed and approved.

10. Return Packaging

HOVMIXY products may include textured surfaces, distinctive finishes, handles, attachments, detachable components, or other features that require appropriate protection during transportation.

Customers should package returned products carefully to reduce the risk of damage during return shipping.

Where reasonably possible, please include the main product, all original accessories, detachable components, product inserts or instructions, original protective materials, original product packaging, and any other items originally included with the order.

Products should be securely protected against movement, impact, bending, abrasion, or other damage inside the package.

Customers are responsible for ensuring that preference-based returns are adequately packaged for shipping.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order.

Examples may include handles, detachable attachments, replacement components, mounting accessories, product manuals, protective packaging, or other included accessories, depending on the product.

Any deduction will be based on the circumstances of the return and applicable law.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm its identity, return eligibility, condition, reason for return, and the presence of included accessories and components.

The inspection may also consider the condition of product materials, surface finishes, functional parts, attachments, and other relevant product details.

Approval of a return request does not necessarily mean that a refund has been approved before the returned product has been received and inspected.

Any decision will be made in accordance with this policy and applicable consumer protection laws.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method.

Once HOVMIXY issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are controlled by the relevant financial institution or payment provider.

If you have questions about a refund that has been issued but has not yet appeared in your account, please contact your payment provider first. You may also contact our customer support team if further information about the refund is needed.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for a material loss in value resulting from missing accessories, missing components, excessive use, customer-caused scratches, cracks, breakage, or other damage.

Deductions may also apply where the product has been modified, repaired without authorization, cleaned improperly, handled incorrectly, or damaged after delivery.

Any deduction will be assessed based on the individual circumstances of the return and applicable legal requirements.

No deduction will be applied where prohibited by applicable law.

15. Exchanges

Exchange availability depends on current product availability and inventory.

HOVMIXY products may be offered in different colors, sizes, materials, finishes, styles, designs, or other product variations. The preferred replacement may not always be available.

Where direct exchanges are unavailable, the most efficient option may be to request a return for the eligible original product, complete the approved return process, and place a new order for the preferred product.

Please contact customer support before returning a product for exchange. Our team will explain the available options based on the product and current inventory.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Customer Support Email: service@hovmixy.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee cancellation once the order has entered processing, picking or packing, protective packaging, fulfillment, shipping preparation, or dispatch.

If the order has already shipped, you may need to follow the applicable return procedure after delivery.

All cancellation requests are subject to the circumstances of the order and applicable law.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

The time required for the funds to become available depends on the relevant payment provider and financial institution.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so that we can review the shipment status, carrier charges, product condition, return eligibility, and other relevant circumstances.

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if such costs resulted from refusing or failing to accept an otherwise valid delivery.

Any refund or deduction will be assessed in accordance with the circumstances and applicable consumer protection requirements.

19. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time.

Products with distinctive shapes, delicate finishes, multiple components, or specialized packaging requirements may also need additional protection during international return transportation.

Please contact us before sending any international return so that our team can provide the appropriate instructions.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.

Customers should review any applicable carrier and customs requirements before arranging an international return.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, damaged products, repairs, replacements, returns, refunds, and cancellation or withdrawal rights.

Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence to the extent of that conflict.

21. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective product, or order cancellation, please contact our customer support team through the official email address below.

Brand: HOVMIXY

Website: hovmixy.com

Legal Entity: Xi’an Juyou Hongfei Technology Co., Ltd.

Registered Address: Room Z122, 12806, Building 2, Tower E, Wangzuo Modern City, No. 35 Tangyan Road, High-Tech Zone, Xi’an, Shaanxi Province, China.

Unified Social Credit Code: 91610131MAEDWA92XD

Customer Support Email: service@hovmixy.com

For order-related inquiries, please include your order number and the email address used at checkout.

For damaged products, defective components, or other product-related issues, please include clear photographs and videos where relevant. This information will help our team review your request more efficiently.

Please do not send complete credit card information, CVV or security codes, or account passwords by email.

hovmixy.com is owned and operated by Xi’an Juyou Hongfei Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Thank you for choosing HOVMIXY. We are committed to providing a clear and dependable shopping experience while bringing thoughtful design and practical functionality to everyday home care.

HOVMIXY — Thoughtfully Designed Essentials for a More Considered Home.