Welcome to HOVMIXY

At HOVMIXY, we are committed to providing thoughtful, responsive, and reliable customer support throughout your shopping experience. We believe that everyday cleaning essentials should combine practical functionality, considered design, and a more refined approach to home living.

Whether you need assistance with product information, usage instructions, order status, shipping, returns, damaged or incorrect items, or general questions about our home cleaning collection, our customer care team is here to help.

For inquiries regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through our official customer service email.

1. Customer Support by Email

Customer Service Email: service@hovmixy.com

Our customer care team carefully reviews every inquiry and aims to provide a clear, helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related questions, please provide the product name, your order number if applicable, and a brief description of your question or issue. Where relevant, you may also include clear photos or a short video showing the product, its condition, or the specific issue you have encountered.

Providing these details helps us understand your request more accurately and offer assistance as efficiently as possible.

2. Customer Support Hours

Customer Service Email: service@hovmixy.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during public holidays, promotional periods, or periods of unusually high inquiry volume. We appreciate your patience and will do our best to address your questions as promptly as possible.

3. Orders, Shipping & After-Sales Support

Our customer support team is available to assist with order status and tracking, shipping and delivery inquiries, product information, usage and care guidance, damaged or defective items, incorrect or incomplete orders, returns, after-sales requests, product specifications, and business or wholesale partnership inquiries.

To help us review your request efficiently, please provide your order number and the email address used when placing your order.

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible. Include clear photos of the product, its packaging, and any affected components so our team can better understand the situation and determine the appropriate next steps.

At HOVMIXY, we aim to make every stage of your shopping experience straightforward, from selecting the right cleaning essentials to receiving support when you need it.

4. Product Support

HOVMIXY presents a considered collection of home cleaning essentials designed to bring greater practicality, visual harmony, and everyday convenience to modern living spaces.

Our collection is organized around three distinctive product series: LUMINOUS, NATURA, and STONE. Each series reflects a different design perspective while remaining aligned with our commitment to functional, thoughtfully selected home cleaning products.

If you need assistance with a product, our customer care team can help with questions regarding product dimensions, materials and finishes, product features, operating instructions, assembly or installation where applicable, cleaning and maintenance recommendations, included accessories, recommended usage, available variations, and general product specifications.

As product features and care requirements may vary across our collection, please include the product name or relevant order details when contacting us. This will help us provide information appropriate to the specific item you purchased.

5. Business & Wholesale Inquiries

HOVMIXY welcomes inquiries from retailers, distributors, commercial buyers, interior and home-lifestyle businesses, and other potential business partners who share an appreciation for practical design and considered everyday essentials.

For wholesale purchasing, distribution, bulk orders, or other commercial opportunities, please contact our team at service@hovmixy.com.

To help us understand your requirements, please use a relevant email subject, such as Business Inquiry or Wholesale Inquiry.

Where possible, include your company name, target market or region, anticipated order volume, and a brief description of your inquiry. This information will help our team review your proposal and respond with the most relevant guidance.

6. Corporate Information

Brand Name: HOVMIXY

Website: hovmixy.com

Legal Entity: Xi’an Juyou Hongfei Technology Co., Ltd.

Registered Address: Room Z122, 12806, Building 2, Tower E, Wangzuo Modern City, No. 35 Tangyan Road, High-Tech Zone, Xi’an, Shaanxi Province, China.

Unified Social Credit Code: 91610131MAEDWA92XD

Customer Service Email: service@hovmixy.com

HOVMIXY is operated by Xi’an Juyou Hongfei Technology Co., Ltd., which is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We're Here to Help

At HOVMIXY, we believe that a well-maintained home begins with thoughtful everyday essentials. Our approach brings together practical cleaning solutions and considered design through our LUMINOUS, NATURA, and STONE collections.

From choosing suitable products for your home to receiving and enjoying your order, our team is committed to making your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us at service@hovmixy.com. We look forward to assisting you.

Thank you for choosing HOVMIXY.

HOVMIXY — Thoughtfully Designed Essentials for a More Considered Home.